Question 1

What are Italy & Asia pieces made from?

Accepted Answer

Our pieces are made in 18k champagne gold vermeil over hypoallergenic sterling silver, or in solid sterling silver. Vermeil is a thick layer of real gold over a precious metal base, which is why it wears far better than ordinary plating.

Question 2

Is the jewellery waterproof?

Accepted Answer

Yes. Our pieces are made to be lived in — showering, rain and hand washing are fine. We do recommend removing jewellery before swimming in chlorine or the sea, and before applying perfume or lotion.

Question 3

Will it tarnish or turn my skin green?

Accepted Answer

No. There is no brass or nickel in our pieces, so they are suitable for sensitive skin and resist tarnishing with normal wear and occasional polishing.

Question 4

How long does delivery take?

Accepted Answer

Orders are dispatched within two business days. Delivery in South Africa takes two to four business days to major centres, and five to ten business days internationally.

Question 5

Can I return a piece?

Accepted Answer

Yes. Unworn pieces can be returned within thirty days of delivery for a refund or exchange, in their original case. Pierced earrings and engraved pieces are excluded.

Question 6

What does a limited release mean?

Accepted Answer

Each collection is produced in a limited run and released once. When a release sells out, it is retired rather than restocked, so the pieces stay uncommon.

Question 7

Do you offer gift wrapping and gift notes?

Accepted Answer

Every order arrives in the maison presentation case with a ribbon. You can add a hand-written note free of charge at checkout or by emailing us after ordering.

Question 8

How do I find my ring or chain size?

Accepted Answer

Chain lengths are listed on each product page. For rings, measure the inside diameter of a ring you already wear, or write to us and we will guide you through it.

Question 9

Which payment methods do you accept?

Accepted Answer

Checkout is handled securely by our Shopify store and supports major cards and local South African payment options.

Question 10

How do I care for my jewellery?

Accepted Answer

Store each piece in its pouch, polish it gently with the cloth provided, and let perfume dry before putting jewellery on. Our full care guide is in the Journal.

Frequently Asked