Returns & Exchanges

You may return any unworn piece within thirty days of delivery for a full refund, or exchange it for another piece of equal or greater value.

The piece must return to us unworn, with no signs of wear, in its original presentation case and with the pouch and cloth included.

Email hello@italyandasisa.co.za with your order number and the reason for the return. We will reply with a return address and instructions within one business day.

Return shipping is arranged by you unless the piece arrived damaged or incorrect, in which case we collect it at our cost.

Refunds are issued to the original payment method within five business days of the piece arriving back with us and passing inspection. Original delivery fees, where charged, are not refunded.

Earrings for pierced ears cannot be returned once the seal is broken, for hygiene reasons. Personalised and engraved pieces are made to your instruction and are final sale.

Every piece carries a twelve month guarantee against manufacturing faults. Send us photographs and your order number and we will repair or replace the piece at no cost to you.