Customer Care
Shipping & Delivery
Every piece leaves our atelier in its presentation case, sealed, insured and tracked from the moment it is collected until it reaches your hands.
Dispatch
Orders are prepared and dispatched within two business days. Pieces released as part of a limited drop may take up to five business days while the case and note are finished by hand.
You will receive a tracking link by email as soon as your parcel is collected.
South Africa
Courier delivery to all major centres takes two to four business days, and outlying areas three to six. Delivery is complimentary on orders above R1 500. Below that, a flat courier fee is calculated at checkout.
All parcels require a signature on delivery. We cannot deliver to PO boxes.
International
We ship worldwide by tracked, insured courier. Delivery generally takes five to ten business days depending on the destination and its customs process.
Import duties and local taxes are determined by the destination country and are payable by the recipient. We are unable to mark parcels as gifts or declare a reduced value.
If something goes wrong
If your tracking has not moved for three business days, write to us at hello@italyandasisa.co.za with your order number and we will open a trace with the courier the same day.
Secure Checkout
Encrypted payment
Ships from South Africa
Dispatched in 2 business days
30 Day Returns
Unworn pieces, in the case
Gift Ready
Presentation case & note